FTC ACTIONS: IT’S ILLEGAL TO PROHIBIT NEGATIVE CUSTOMER REVIEWS

Good customer reviews are gold. Bad customer reviews are poison. The negative effect of bad customer reviews can be painful. The proper solution is to provide great products and services that garner good reviews. However, some [...]

JULY 1ST THE CALIFORNIA BOT LAW WENT INTO EFFECT

Bots, which provide automated processes, are well-known denizens of the Internet. What is not as well-known is when you are communicating with a human online or with a bot. As artificial intelligence progresses, being able to [...]

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